Rather turgid exposition of the "Management for Quality" philosophy of statistician W Edwards Deming that verges on inane hero worship. Deming is the man the Japanese credit with being the most important reason for their economic miracle after the devastation wrought by their failure to be on the winning side during the Second World War.
Nevertheless, despite its length, the book does brilliantly lay bare the comparative industrial failure of the West and the reasons for its continuing economic decline: A command-and-control culture and business practices that both inevitably lead to the stifling of innovation, quality and efficiency. The answer is to blame the system much more than those who are unfortunate enough to work within it and develop systems of work that can actually achieve business goals. The best systems' thinking book of its kind.
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